Shipping Policy
Our shipping policy is designed to be straightforward and customer-friendly, catering to various regions across the globe. We offer free shipping to select countries and regions based on the order value, while other areas are subject to a flat shipping rate, regardless of the order amount.
⭐️ Processing Times
Orders typically take 2–3 business days to process before they are shipped. Please note that we do not ship on weekends or public holidays.
⭐️ Shipping Time
- Standard Delivery: 5–7 business days
- Heavy or Oversized Items: 10–15 business days
Big-size product: Items over 108" in unilateral length or more than 165" in perimeter.
Heavy product: Items over 66 lbs in net weight.
⭐️ Unexpected Delays
Occasionally, deliveries may be delayed due to factors beyond our control, such as international customs processing. If your package is taking longer than expected, please contact us and we will assist you in resolving the issue.
We ship all products on a DDP (Delivery Duty Paid) basis, meaning all import taxes and duties are included in the product price.
Refund & Return Policy
Welcome to Beautysupply.ca! All our products come with a 12-month warranty and can be returned free of charge within 30 days of delivery for approved reasons. The same warranty applies to any replacement products. If you experience any issues, please don’t hesitate to contact us.
🔄 How to Return or Request a Refund/Replacement
- Contact our Beautysupply Customer Service team and provide the reason for the return along with necessary photos or videos.
- Our team will review your request and propose a solution based on our return policy.
- Upon mutual agreement, we’ll provide return instructions. Please do not return the product to the sender’s address on the package.
- Return the product (if required). Once received at our warehouse, we’ll issue your refund or send a replacement. Refunds typically take 2–14 business days depending on your payment provider.
✅ Reasons Supporting Free Return
| Return Reason | Notes |
|---|---|
| DOA (Dead on Arrival) | You may reject the package if it arrives damaged. |
| Wrong item sent | Provide photos of the item, SKU/PN number, and shipping labels. |
| Doesn’t match description | Include photos showing the issue. |
| Quality issues | Provide photos or videos to verify. |
| Missing parts | Send proof through images or videos. |
Note: Visual proof is required for all claims. We’ll offer a suitable solution upon verification.
❌ Reasons Not Supporting Free Return
| Return Reason | Notes |
|---|---|
| Arrived too late | We don’t cover delays beyond our control. |
| Change of mind / Ordered by mistake | Buyer is responsible for return shipping & restocking fee. |
| Product does not meet expectations | Includes high shipping costs or price changes. |
| Missing manual | Contact us for an electronic or video manual. |
| User error / Wrong product ordered | User-caused damage is not covered. |
💰 Refund Timeline
| Payment Method | Refund Processing Time | Notes |
|---|---|---|
| Credit Card | 3–15 business days | No processing fee charged. |
| PayPal | Up to 48 hours | Fastest option. |
| Klarna | Up to 14 days | Depends on your financial institution. |
Note: If your refund has not appeared within the estimated time frame, please contact us or your card issuer.
Statement: Beautysupply reserves the right for the final explanation of the return and refund policy. If you have any questions, please contact us.